/* テレアポAI  制作: 株式会社山崎メディアミックス */
:root {
  --bg: #f4f2ee; --panel: #fff; --ink: #1f2328; --sub: #5f6670; --line: #e2ded6;
  --accent: #c2410c; --accent-soft: #fff1e8; --ok: #15803d; --ok-soft: #e9f7ee;
  --warn: #b45309; --warn-soft: #fff7e0; --ng: #b91c1c; --ng-soft: #fdecec;
  --blue: #1d4ed8; --blue-soft: #eaf0ff;
}
* { box-sizing: border-box; }
html, body { margin: 0; background: var(--bg); color: var(--ink);
  font-family: "Hiragino Sans", "Hiragino Kaku Gothic ProN", "Noto Sans JP", "Yu Gothic", Meiryo, sans-serif;
  font-size: 15px; line-height: 1.65; }
a { color: var(--blue); }
header.top { display: flex; align-items: center; gap: 16px; padding: 10px 20px; background: #1f2328; color: #fff; flex-wrap: wrap; }
header.top .logo { font-weight: 700; font-size: 17px; letter-spacing: .04em; color: #fff; text-decoration: none; }
header.top .logo span { color: #fdba74; }
header.top nav { display: flex; gap: 4px; flex-wrap: wrap; }
header.top nav a { color: #d1d5db; text-decoration: none; padding: 4px 10px; border-radius: 6px; font-size: 14px; }
header.top nav a.on, header.top nav a:hover { background: #374151; color: #fff; }
header.top .who { margin-left: auto; font-size: 13px; color: #d1d5db; }
header.top .who a { color: #fdba74; margin-left: 8px; }
main { max-width: 1280px; margin: 0 auto; padding: 18px 20px 60px; }
main.wide { max-width: none; }
footer.credit { text-align: center; color: var(--sub); font-size: 12px; padding: 20px; }
h1 { font-size: 22px; margin: 4px 0 14px; }
h2 { font-size: 17px; margin: 22px 0 10px; }
h3 { font-size: 15px; margin: 14px 0 6px; }
.panel { background: var(--panel); border: 1px solid var(--line); border-radius: 12px; padding: 16px 18px; margin-bottom: 14px; }
.muted { color: var(--sub); font-size: 13px; }
.row { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 10px 14px; }
.grid3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px 14px; }
@media (max-width: 760px) { .grid2, .grid3 { grid-template-columns: 1fr; } }
label { display: block; font-size: 13px; color: var(--sub); margin-bottom: 3px; }
input[type=text], input[type=password], input[type=url], input[type=tel], input[type=date], input[type=number], input[type=search], select, textarea {
  width: 100%; padding: 8px 10px; border: 1px solid #cfcac0; border-radius: 8px; font: inherit; background: #fff; color: var(--ink); }
textarea { min-height: 70px; resize: vertical; }
input:focus, select:focus, textarea:focus { outline: 2px solid #fdba74; border-color: var(--accent); }
.btn { display: inline-flex; align-items: center; gap: 6px; padding: 8px 16px; border-radius: 8px; border: 1px solid #cfcac0;
  background: #fff; color: var(--ink); font: inherit; font-size: 14px; cursor: pointer; text-decoration: none; white-space: nowrap; }
.btn:hover { background: #f7f5f1; }
.btn.primary { background: var(--accent); color: #fff; border-color: var(--accent); font-weight: 700; }
.btn.primary:hover { background: #9a3412; }
.btn.ok { background: var(--ok); color: #fff; border-color: var(--ok); }
.btn.small { padding: 4px 10px; font-size: 13px; }
.btn.big { padding: 12px 22px; font-size: 16px; }
.btn.ghost { background: transparent; }
.btn.danger { color: var(--ng); border-color: #f1b4b4; }
.btn[disabled] { opacity: .5; cursor: wait; }
table.list { width: 100%; border-collapse: collapse; background: #fff; }
table.list th, table.list td { padding: 8px 10px; border-bottom: 1px solid var(--line); text-align: left; vertical-align: top; font-size: 14px; }
table.list th { background: #faf8f4; font-size: 12px; color: var(--sub); font-weight: 600; white-space: nowrap; }
table.list tr:hover td { background: #fcfbf8; }
.tag { display: inline-block; padding: 1px 8px; border-radius: 99px; font-size: 12px; background: #eee; color: #444; white-space: nowrap; }
.tag.new { background: #eef2f7; color: #334155; }
.tag.recall { background: var(--warn-soft); color: var(--warn); }
.tag.visit { background: var(--ok-soft); color: var(--ok); font-weight: 700; }
.tag.material { background: var(--blue-soft); color: var(--blue); }
.tag.skip { background: #f1f1f1; color: #888; }
.tag.ng { background: var(--ng-soft); color: var(--ng); }
.tag.dev { background: #f3e8ff; color: #7e22ce; }
.tag.ai { background: var(--accent-soft); color: var(--accent); }
.flash { padding: 10px 14px; border-radius: 8px; margin-bottom: 12px; background: var(--ok-soft); color: var(--ok); }
.flash.err { background: var(--ng-soft); color: var(--ng); }
.tabs { display: flex; gap: 4px; flex-wrap: wrap; margin-bottom: 12px; }
.tabs a { padding: 6px 14px; border-radius: 99px; text-decoration: none; color: var(--ink); background: #fff; border: 1px solid var(--line); font-size: 14px; }
.tabs a.on { background: var(--ink); color: #fff; border-color: var(--ink); }
details > summary { cursor: pointer; font-weight: 600; }
.center-box { max-width: 380px; margin: 60px auto; }

/* ───── 通話画面 */
.cockpit { display: grid; grid-template-columns: 330px minmax(0, 1fr) 330px; gap: 14px; align-items: start; }
@media (max-width: 1180px) { .cockpit { grid-template-columns: 1fr 1fr; } .cockpit .col-right { grid-column: 1 / -1; } }
@media (max-width: 760px) { .cockpit { grid-template-columns: 1fr; } }
.col-left, .col-right { position: sticky; top: 10px; max-height: calc(100vh - 20px); overflow: auto; }
@media (max-width: 1180px) { .col-left, .col-right { position: static; max-height: none; } }
.callbar { display: flex; gap: 14px; align-items: center; flex-wrap: wrap; background: #fff; border: 1px solid var(--line); border-radius: 12px; padding: 10px 16px; margin-bottom: 14px; }
.callbar .cname { font-size: 20px; font-weight: 700; }
.callbar .tel { font-size: 20px; font-weight: 700; color: var(--accent); text-decoration: none; letter-spacing: .03em; }
.timer { font-variant-numeric: tabular-nums; font-size: 22px; font-weight: 700; padding: 2px 12px; border-radius: 8px; background: #eef2f7; }
.timer.over { background: var(--ng); color: #fff; }
.timer.near { background: var(--warn-soft); color: var(--warn); }
.card-k { font-size: 12px; color: var(--sub); margin-top: 10px; }
.card-v { font-size: 14px; }
.hypo { font-size: 16px; font-weight: 700; color: var(--accent); background: var(--accent-soft); border-radius: 8px; padding: 8px 10px; margin-top: 4px; }
.script { font-size: 17px; line-height: 1.9; background: #fffdf8; border-left: 4px solid var(--accent); padding: 12px 16px; border-radius: 0 10px 10px 0; white-space: pre-wrap; }
.script.small { font-size: 15px; }
.stepnav { display: flex; gap: 4px; flex-wrap: wrap; margin-bottom: 10px; }
.stepnav button { border: 1px solid var(--line); background: #fff; padding: 6px 12px; border-radius: 99px; font: inherit; font-size: 13px; cursor: pointer; }
.stepnav button.on { background: var(--ink); color: #fff; border-color: var(--ink); }
.q { margin: 12px 0; }
.q .qtext { font-weight: 700; font-size: 16px; margin-bottom: 6px; }
.q .qtext b { display: inline-block; min-width: 22px; color: var(--accent); }
.q textarea { min-height: 52px; }
.chips { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.chip { border: 1px solid var(--line); background: #fff; border-radius: 99px; padding: 4px 12px; font-size: 13px; cursor: pointer; font: inherit; font-size: 13px; }
.chip:hover { background: #f7f5f1; }
.chip.on { background: var(--accent-soft); border-color: var(--accent); color: var(--accent); font-weight: 700; }
.chip.svc-hit { background: var(--ok-soft); border-color: var(--ok); color: var(--ok); font-weight: 700; }
.zubatto { border: 2px solid var(--accent); border-radius: 14px; padding: 14px 16px; background: #fff; margin-top: 12px; }
.zubatto .head { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.zubatto .svc { font-size: 22px; font-weight: 800; color: var(--accent); }
.zubatto .why { color: var(--sub); font-size: 13px; }
.zubatto .say { font-size: 18px; line-height: 1.9; margin-top: 10px; background: #fffdf8; padding: 12px 14px; border-radius: 10px; white-space: pre-wrap; }
.zubatto .nextq { margin-top: 10px; font-size: 16px; font-weight: 700; color: var(--blue); }
.zubatto.exit { border-color: var(--ng); }
.zubatto.exit .svc { color: var(--ng); }
.zubatto.waiting { border-style: dashed; border-color: #cfcac0; color: var(--sub); }
.detect { margin-top: 10px; padding: 10px 12px; background: var(--ok-soft); border-radius: 10px; font-size: 14px; display: none; }
.objlist button, .exitlist button { display: block; width: 100%; text-align: left; margin-bottom: 6px; border: 1px solid var(--line); background: #fff; border-radius: 8px; padding: 7px 10px; font: inherit; font-size: 14px; cursor: pointer; }
.objlist button:hover, .exitlist button:hover { background: #f7f5f1; }
.objlist button .cnt { float: right; color: var(--ng); font-weight: 700; }
.answer { background: var(--blue-soft); border-radius: 10px; padding: 10px 12px; font-size: 16px; line-height: 1.8; margin: 8px 0; display: none; }
.answer.exit { background: var(--ng-soft); }
.resbtns { display: grid; grid-template-columns: 1fr 1fr; gap: 6px; }
.resbtns button { padding: 10px; border-radius: 8px; border: 1px solid var(--line); background: #fff; font: inherit; font-weight: 700; cursor: pointer; }
.resbtns button.on[data-v=visit] { background: var(--ok); color: #fff; border-color: var(--ok); }
.resbtns button.on[data-v=material] { background: var(--blue); color: #fff; border-color: var(--blue); }
.resbtns button.on[data-v=recall] { background: var(--warn); color: #fff; border-color: var(--warn); }
.resbtns button.on[data-v=skip] { background: #6b7280; color: #fff; border-color: #6b7280; }
.radios { display: flex; flex-wrap: wrap; gap: 6px; }
.radios label { display: inline-flex; align-items: center; gap: 4px; border: 1px solid var(--line); border-radius: 99px; padding: 3px 10px; color: var(--ink); font-size: 13px; cursor: pointer; margin: 0; }
.radios input { margin: 0; }
.spinner { display: inline-block; width: 14px; height: 14px; border: 2px solid #fdba74; border-top-color: transparent; border-radius: 50%; animation: spin .8s linear infinite; vertical-align: -2px; }
@keyframes spin { to { transform: rotate(360deg); } }
.kpi { display: grid; grid-template-columns: repeat(4, 1fr); gap: 10px; }
@media (max-width: 760px) { .kpi { grid-template-columns: 1fr 1fr; } }
.kpi .box { background: #fff; border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; }
.kpi .num { font-size: 28px; font-weight: 800; }
.kpi .num.bad { color: var(--ng); }
.kpi .num.good { color: var(--ok); }
.kpi .lbl { font-size: 13px; color: var(--sub); }